Strategic operations consultancy for eCommerce businesses doing £1M-£50M. We find what's broken, design what's needed, and help you build operations that can grow without the growing pains.
If any of these sound familiar, we can help.
Orders, stock, and customer data scattered across Amazon, Shopify, eBay, and your own site. Nothing talks to each other properly.
Late shipments, picking errors, rising costs per order. Your warehouse worked fine at 50 orders a day - now you're doing 500.
EPR, GPSR, VAT, CE/UKCA marking, packaging regulations - the rules keep changing and the penalties keep growing.
High return rates, slow refund processing, no recovery of resaleable stock. Every return costs you twice.
Carrier rates increasing, no leverage in negotiations, split shipments, and last-mile costs you can't control.
Processes that live in people's heads. When someone's off sick or leaves, the operation stalls. Nothing's documented.
Practical, hands-on consultancy across every part of your operations.
Senior operational leadership without the £150K salary. We work alongside your team to set direction, fix problems, and build an operation that scales.
We map your current processes, find the bottlenecks, and redesign workflows that are faster, cheaper, and don't depend on any one person.
From AI adoption strategy to workflow automation to deploying AI agents. We help you work smarter, faster, and with less manual effort.
Carrier negotiations, rate optimisation, multi-node fulfilment, and supply chain visibility. We help you ship smarter and spend less.
Navigate the maze of eCommerce regulations. We handle the complexity so you stay compliant and avoid costly penalties.
Reduce return rates, speed up processing, and recover more value from returned stock. Every percentage point matters.
Choose and implement the right tools for your operation - WMS, OMS, ERP, or automation. Platform-agnostic advice based on what actually works.
Sell on Amazon, Shopify, eBay, Walmart, and your own site - without the operational chaos. Unified inventory, consistent experience, clear visibility.
A structured approach - from understanding your problems to solving them.
We dig into your operations - data, processes, pain points, and goals. We talk to your team and see what's really happening.
Gap analysis, benchmarking against best practice, and a prioritised list of what to fix first - based on impact and effort.
A clear action plan with timelines, responsibilities, costs, and expected outcomes. No vague recommendations - concrete steps.
We stay involved through execution. Hands-on support, change management, training, and progress tracking until results are delivered.
We've managed operations across every major eCommerce platform.
FBA, FBM, Vendor Central
Plus & Standard
Global listings, stores
WFS & Seller Fulfilled
WooCommerce, Magento
Trade portals, EDI
Managing multiple sales channels isn't just about listing products everywhere. It's about unified inventory, consistent customer experience, and operational efficiency across every touchpoint.
Our consultancy works best when...
What worked at £500K doesn't work at £5M. Your processes, team, and systems need to catch up with your sales growth.
Fulfilment, shipping, returns, and staffing costs are eating into margins. You need someone to find the waste and fix it.
You don't need (or can't afford) a full-time COO, but you need someone who's done this before at your level and beyond.
EPR, GPSR, VAT, product safety - the regulatory landscape is complex and the penalties for getting it wrong are real.
Book a free 30-minute strategy call. We'll discuss your operational challenges, identify quick wins, and outline what a partnership could look like.
No obligation · 30-minute deep dive · Actionable insights